Legal & Data Practices
Privacy Policy
This policy explains what information LUX BOX Printing & Packaging collects when you browse this website or send a project enquiry, how we use it, who it may be shared with to deliver your packaging project, and the choices available to you.
- Effective date
- 30 October 2026
- Last updated
- 30 October 2026
- Applies to
- Website & B2B enquiries
Questions about your personal information? Email us at sales@luxpaperbox.com, or see our contact details below.
Contact details01
Scope & Who We Are
LUX BOX Printing & Packaging (“LUX BOX”, “we”, “us”) is a business-to-business custom packaging company. This website is designed for business buyers to explore packaging structures and submit project enquiries; it is not a retail store.
This policy applies to personal information we handle through this website, our enquiry and quotation forms, and related communications by email, telephone or WhatsApp. It does not apply to independent third-party websites or messaging platforms, which may have their own privacy policies.
LUX BOX Printing & Packaging is responsible for the personal information processed in connection with this website. Our operating address and privacy contact details are listed in Section 11.
This website is intended for business users and is not directed at children.
02
Information We Collect
You can enquire with partial details. We collect only what you choose to provide, plus limited technical data generated when you use the site.
Contact & company details
Your name, company or brand name, job title, business email address, telephone or WhatsApp number, and country, as submitted through enquiry forms or direct correspondence.
Project information
Packaging structure of interest, estimated quantity, product or vessel dimensions and weight, finish preferences, insert requirements, branding notes, destination port or country, and target timing.
Files & reference material
Product photos, artwork, dielines or reference images, where you send them to us by email or through an upload feature if one is made available on this site.
Commercial & shipping records
If an enquiry becomes an order: quotation and contract details, delivery contact and address, shipping documentation, and payment-related records handled by our finance team.
Technical data
Information sent automatically by your browser or device, such as IP address, browser type, pages viewed, referring page and approximate location derived from the IP address.
When you contact us on WhatsApp, we may receive your WhatsApp profile name, telephone number, messages and files you choose to share. WhatsApp is operated by a separate provider and is subject to its own privacy terms.
Please do not send sensitive personal information (for example, government ID numbers or health data) through enquiry forms, email or WhatsApp. It is not needed to quote a packaging project.
03
How We Use Information
We use the information described above for the following purposes:
- Responding to enquiries – reviewing your brief, asking for missing details and preparing structural suggestions.
- Quotation and project coordination – costing, sampling, pre-production approval, production planning and quality control.
- Contracts, payments and shipping – issuing documents, arranging freight and handling after-sales communication.
- Website operation and improvement – keeping the site secure, understanding which pages are useful and fixing technical problems.
- Business communications – replying via the channel you choose, including email or WhatsApp, following up on your project and, where permitted by law or with your consent, sharing relevant updates. You can opt out of marketing messages at any time.
- Legal and compliance – meeting legal, accounting and customs obligations and protecting our rights.
We do not sell your personal information.
05
Sharing With Factory & Shipping Partners
Delivering a custom packaging project involves several teams and partners. We share information only to the extent needed for the purposes in Section 3, and we ask recipients to handle it appropriately.
Factories & production partners
Our own and affiliated factories, and selected outside manufacturing partners, receive project specifications, artwork, quantities and delivery requirements needed to cost, sample and produce your order. Contact details are shared only where necessary.
Shipping & logistics providers
Freight forwarders (yours or our partners), couriers and customs agents receive consignee names, delivery addresses, contact details and shipping documents to move samples and bulk goods.
Glassware coordination
If you ask us to coordinate a project with Bright Glassware, we may exchange vessel dimensions, sample information and shipment arrangements with that company. We will do this only for projects where you have requested coordination.
Service providers
Website hosting, email, analytics (if enabled), form-handling, payment and IT support providers that support our operations.
Messaging services
If you choose to communicate through WhatsApp, the messaging provider may process your account details, messages and technical information under its own terms.
We may also disclose information where required by law, to respond to lawful requests from authorities, to enforce our agreements, or in connection with a business reorganisation, in which case the recipient will be expected to respect this policy.
06
International Transfers
LUX BOX operates from China and serves buyers worldwide. Information you submit may therefore be transferred to, stored in or accessed from countries other than your own, including China and the countries where our partners and service providers operate.
Data protection laws differ between countries. Where applicable law requires specific safeguards for cross-border transfers, we will apply the safeguards required for the transfer in question. You can contact us to request information about the applicable arrangements.
07
Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, including to support approved samples and repeat orders, and to meet legal, tax and accounting requirements.
When information is no longer required, we delete it or anonymise it, unless we are legally required to keep it.
08
Your Rights & Choices
Depending on where you are located and the laws that apply to you, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information, subject to legal obligations
- Object to or request restriction of certain processing
- Request a portable copy of information you provided
- Withdraw consent where processing is based on consent
- Unsubscribe from business updates at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email sales@luxpaperbox.com with the subject Privacy Request, or use the contact details in Section 11. Tell us what you would like us to review, correct or delete. We may need to verify your identity before acting on a request, and some rights may be limited where the law allows or requires.
09
Security
We use reasonable technical and organisational measures intended to protect personal information against loss, misuse and unauthorised access, such as limiting access to staff and partners who need it for your project and using secure connections where available.
No website or method of electronic transmission is completely secure, and we cannot guarantee absolute security. Please avoid including confidential or sensitive details in enquiry messages that are not needed for quotation. If you believe your information has been compromised, contact us promptly.
10
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, services or legal requirements. The “Last updated” date at the top of this page shows when the current version took effect. Where changes are significant, we will take reasonable steps to bring them to your attention.
11
Contact Details
For questions about this policy, a request to access or erase personal information, or a concern about your data, please email us (subject: Privacy Request) or message us using WhatsApp:
Privacy enquiries
LUX BOX Printing & Packaging
- Operating address
- LUX Printing Industrial Zone, Dafu Community, Guanlan Street, Longhua District, Shenzhen, China
- Registered legal address
- Please contact us to confirm our registered legal address.
- sales@luxpaperbox.com
- +86 13538074027
Privacy-related requests are handled through our contact details above. For a custom packaging enquiry, you can also request a quotation with partial project details.
Request a Custom Quote